Refund policy
GVS Cosmo Limited trading as GVS Cosmo Cosmetics
Company number: 16003458
VAT number: 509762175
Registered office and returns address: 22 Rigby Way, Middleton, Manchester, England, M24 5BG, United Kingdom
Email: sales@gvscosmocosmetics.co.uk
Phone: +44 161 706 1389
We offer a 30-day return policy for eligible items purchased directly from www.gvscosmocosmetics.co.uk.
To be eligible for return, items must be unused, unopened, sealed, and in their original packaging, with proof of purchase. For health, hygiene, and safety reasons, cosmetic and personal care products that have been opened, used, unsealed, or had a tamper-evident seal broken cannot be returned unless they are faulty, damaged, or not as described.
To start a return, email sales@gvscosmocosmetics.co.uk with your order number, the item you want to return, and the reason for return. Please wait for our return authorisation before sending anything back. Items sent to us without first requesting a return may not be accepted.
Authorised returns should be sent to:
GVS Cosmo Limited
22 Rigby Way
Middleton
Manchester
England
M24 5BG
United Kingdom
Damaged, faulty, or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, faulty, or incorrect. Include your order number and clear photographs where relevant so we can review the issue and make it right.
Exchanges
The fastest way to receive a different item is to return the original item, wait for the return to be accepted, and place a separate order for the new item.
UK and EU cancellation rights
Your statutory rights are not affected. Where cancellation rights apply, you may cancel or return eligible items within the applicable legal period, provided the item is unused, unopened, in its original packaging, and returned with proof of purchase.
Refunds
We will notify you once we have received and inspected your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process the refund. If more than 15 business days have passed since we approved your refund, contact us at sales@gvscosmocosmetics.co.uk.